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Creating Positively Outrageous Customer Satisfaction

with Steve Klein


During this informative session, learn the art of satisfying customers and clients to make them loyal to your business for life and become an advocate by spreading the word. Participants will learn how customer and client satisfaction efforts affect profits, and begin to prioritize and focus on top customer and client expectations. Employees will make better choices to improve attitudes, develop a personalized strategy for improving listening skills and inspire each customer and client to remain loyal.


Track: Industry Essentials

Where: Lagoon D, Level 2

When: Monday 1/15/2018 from 8:00 AM to 9:00 AM


Session Fees

Free To Members

$175 for PPAI Associates with the purchase of an Education Ticket


CAS: 1 points

Sessions At-A-Glance | Search | Presenter Resources



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