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Creating Long-Term Loyalty By Eliminating Client Friction

with Bill Petrie


In our continually evolving marketplace, clients are seeking experiences that are as frictionless as possible. It’s about going beyond the “big things” most businesses do well. To truly stand out and reduce client friction in an Amazon world, it’s the seemingly little areas where it’s critical to give 100 percent. Learn easily implemented, tactical actions that can be taken immediately to create an experience clients will gladly pay for again and again.


Track: Sales & Services

Where: Breakers H, Level 2

When: Monday 1/15/2018 from 1:30 PM to 2:30 PM


Session Fees

Free To Members

$175 for PPAI Associates with the purchase of an Education Ticket


CAS: 1 points


Sponsored By: Bulova

Sessions At-A-Glance | Search | Presenter Resources



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