Track: Customer Service
Happy Customers, Happy Life
If your business isn’t providing top-notch customer service, another business is—and they’re likely right around the corner. In this fast-moving session, you will discover 40 strategies to retain your customers and keep them satisfiedLearn how to implement one or all of the ideas to drive customer satisfaction, discover what’s important to succeed in customer service today and utilize and leverage all modes of technology to maintain highly-rated customer service. Seats are first come, first served for this session.
Speakers: (click image for details)
Charles Duggan Goldstar View speaker details
National & Strategic Accounts
Charles G. Duggan II, MAS+, is responsible for national and strategic accounts Goldstar. For more than 26 years, Duggan has been active in the promotional products industry, from speaking, training and consulting distributors and suppliers specializing in creating, developing and driving tactical sales in accounts. Duggan is an active industry volunteer, currently serving as Rac Delegate for PPAMidwest. He is the past president of PPAMidwest and a former member of PPAI’s Board of Directors, having also served on many committees and taskforces for PPAI. In 2014, Dugganwas recognized with PPAI’s Bronze Pyramid for Promotional Programs Developed as a result of a distributor/supplier collaboration. He also received PPAI’s Distinguished Service Award in 2018.
- When: Tuesday, January 14, 2020
- Time: 12:00 PM - 1:00 PM
- Where: Show Floor Professional Development Dome 1
- MAS/CAS: MAS 1.0