Delivering The Wow To Customers
This session with Russ Dantu will look at what other businesses are doing to set themselves apart from their competitors. We will work in teams to create a list of x-factors, big and small, that will make a huge difference in the lives of our customers. Participants will develop a system to always have our eyes on the customer. Attendees will be working in groups as this session will be very interactive. Seats for this session are first-come, first-served.
Speakers: (click image for details)
Russ Dantu Synergy Solutions Inc. View speaker details
Speaker, Trainer, Author, Coach
Russ Dantu is a 12-year veteran of the promotional products and corporate apparel business as a distributor. He is also an employee and customer retention strategist with over 20 years’ experience, engaging his audiences with proven strategies to take their service from average to awesome. As a master storyteller, Dantu captivates his audiences with his relatable stories, anecdotes and humor. He motivates teams and individuals to act on his clear, simple and proven strategies to take their customer service practices to the next level. Dantu is also an award-winning speaker who has participated in the World Championships of Public Speaking semi-finals four times, in 2009, 2010, 2015 and 2018.. He placed fourth in the World Championships of Public Speaking finals out of over 33,000 competitors in 2015.
- When: Thursday, January 16, 2020
- Time: 12:00 PM - 1:00 PM
- Where: Show Floor Professional Development Dome 1
- MAS/CAS: MAS 1.0