Track: Customer Service
40 Powerful Ideas To Keep Your Clients Happy!
In this fast-moving session, you will discover 40 ideas to keep your customers happy and coming back for more. Excellent customer service is around the corner. Come and Learn today. Implement 1 or all ideas to drive customer satisfaction. Discover what’s important to succeed in Customer Service today. Utilize and leverage all modes of technology to keep your customer service top notch.
Speakers: (click image for details)
Charles Duggan, II Gold Star View speaker details
National And Strategic Account Manager
For more than twenty-five years, Charles has been active in the promotional products industry. From speaking, training and consulting distributors and suppliers specializing in creating, developing and driving tactical sales in accounts. Duggan is an active industry volunteer, currently serving as RAC Delegate, Past President of PPAMidwest and former PPAI Board of Directors. He has served on many committees and task forces for PPAI. In 2014 Charles was recognized by PPAI by winning the PPAI Bronze Pyramid for Promotional Programs Developed as a Result of a Distributor/Supplier Collaboration: Charles is PPAI Distinguished Service Award winner in 2018. He is an Ironman, Marathon and Triathlete. He enjoys an active lifestyle.
- When: Sunday, January 13, 2019
- Time: 2:45 PM - 3:45 PM
- Where: Lagoon L
- MAS/CAS: CAS 1.0